Office IT Archives - Page 11 of 13

Make Windows 8 Look Like Windows 7

General, Office IT, SoftwareClassic, Convert, windows 7, windows 8Ophtek, LLC

Jul 2014

Are you disappointed with the new unfamiliar Windows 8 or 8.1 interface? Here’s how you can make Windows 8 look like Windows 7.

Fortunately, there are ways to get Windows 8 to act like the Windows interface you know and love.

Probably the most off- putting aspect of Windows 8 is the lack of a Start Menu. With that in mind, the first order of business is installing a third- party Start Menu program. We recommend Classic Shell. Aside from being free, it offers one of the closest approximations to the Windows 7 Start Menu obtainable from any third- party app. It can be downloaded here.

When setting up Classic Shell, go to the Start Menu Style tab and select Windows 7 Style.

Under the Basic Settings tab, check the Skip Metro Screen box.

This will ensure that you will go straight to the desktop without having to view the media saturated greeting screen that looks like this:

As annoying as that greeting screen is the charms bar shown below.

To disable this, download the free Winaero Charms Bar Killer. Launch the application. It will go to the notification area. Right click the program’s icon in the notification area and select Kill Charms Bar.

This will disable all those annoying charms and allow your computer to behave like a desktop rather than a tablet.

For more information on this or other things affecting your PC, consult your local IT professionals.

Transfer Malwarebytes Pro License to a New Computer

Office IT, SecurityLicense, Malwarebytes, Professional, TransferOphtek, LLC

Jul 2014

Malwarebytes, widely acclaimed for its thorough ability to detect and purge malware from PCs, has two versions. The premium version affords you with live protection, but it requires you to purchase a license. What do you do if you purchase a new computer and Malwarebytes is registered on your old one? Here’s a step by step guide to transfer your malwarebytes license.

Fortunately, there is a way to transfer your Malwarebytes Premium license to your new machine.

First, you must completely remove Malwarebytes from your old machine by downloading the mbam-clean.exe utility from here and by double- clicking it. Allow it to run, and reboot the computer when it prompts you to do so.

On your new machine, go to the following link to download the free version of Malwarebytes. Run the program. After installation, click the activate tab at the top of right of the Malwarebytes console.

If you do not have your ID or key, go to this url. Once there, enter the email address you used when you purchased Malwarebytes on your old machine, and click Next.

You should receive a reply email containing information for all orders processed with that email address. This should include your original Malwarebytes ID and key. Click Activate after you have typed in the ID and the key to activate the Malwarebytes Premium license on your new machine.

For more information on this or other issues affecting your PC, consult your local IT professionals.

What to do When Outlook Won’t Send Email

Office IT, SoftwareError, Outgoing, Outlook, ServerOphtek, LLC

Jul 2014

Are your emails sitting in your outbox but not going out? Do they not show in your sent folder? Moreover, are you getting the message “Cannot send the message. 530 Authentication Required.” ? Or does the error you’re getting look something like this?

The error code may be 530 instead of 503. Whatever the case, this is a common error in Microsoft Outlook. Your outgoing server is not allowing you to send messages without your mail client authenticating itself. This may be easily corrected without having to set up your mail account again.

In Outlook 2003, click Tools at the top bar and select Options.

Choose the Mail Setup tab from the Options box, and click E-mail Accounts.

Select the email account you are trying to send mail from and click Next. To allow outgoing authentication in Outlook 2003, check the My outgoing server (SMTP) requires authentication box.

Leave the Use same settings as my incoming mail server box dotted.

In Outlook 2007, click Tools at the top bar, and select Account Settings.

In the Account Settings window, on the E-mail tab, select the appropriate email account and click Change.

Click More Settings.

This will put you on the General tab of the Internet E-mail Settings.

Click the Outgoing Server tab. Check the My outgoing server (SMTP) requires authentication box.

Click OK.

In Outlook 2010, click File -> Account Settings.

Click Account Settings again and select the E-mail tab.

Select the email account with sending errors, and click Change. In the Account window, select More Settings.

In the Internet E-mail Settings window, click the Outgoing Server tab and click the My outgoing server (SMTP) requires authentication box.

Click OK.

In Outlook 2013, go to Tools -> Account Settings.

Double click the email account you wish to correct. Next click More Settings.

For Internet E-mail Settings, select the Outgoing Server tab.

Check the My outgoing server (SMTP) requires authentication box. Click OK.

If you still cannot send email after going through these steps, the problem may be with your outgoing mail server configuration. Logging into your account with your web browser and checking your mail server settings will likely give you the information you need to correct this problem.

For more information on this or other issues affecting your PC, consult your local IT professionals.

Microsoft Update Breaks Office 2013 – KB2971668

Office IT, Repairs and Upgrades, SoftwareAvoid, Office 2013, Uninstall, update, WindowsOphtek, LLC

Jun 2014

Do you have Microsoft Office 2013? If so, read on before you install the latest Windows updates released on June 10, 2014 which could break your Office install.

Many users have been reporting this update has been causing stability issues in Office 2013. Some worst case scenarios involve having to completely re-install Office 2013 after the update.

All Onsite PC Solution managed services clients will be protected during their monthly routine maintenance.

If you haven’t installed the updates for June 10-11th

You can selectively filter out the updates for Office 2013 by following these steps:

First, if Windows is offering you updates, click the update prompt at the bottom of the screen shown above. This will bring you to the Update Center.

Do not summarily click the Install Updates box. Instead click the important updates that are available and review them.

Uncheck any updates that mention Microsoft Office 2013 or KB2971668. Click Install. When you are sent back to the Update Center, go through the same steps for the optional updates that you went through for the important updates. In the optional updates, we recommend not installing anything related to Bing as these are unnecessary and may slow your computer down. Finally, click Install to go back again to the Update Center, then click Install Updates.

This will give you all the latest updates for Windows without the problematic update that may corrupt your Office 2013 installation.

If you already installed the update and Office 2013 is broken

First uninstall the update. To do this, click the Start button and select Control Panel.

Next click either Uninstall a Program or Programs and Features.

In the Programs and Features window, click View installed updates.

From the list of installed updates, find any that involve Office 2013 dated June 10-11 2014 or KB2971668. Click to highlight them. Then, when given the prompt, uninstall them.

After you uninstall all the Office 2013 updates dated the week of June 10th 2014, you will need to completely remove Office using the steps in this article.

For more information, consult your local IT professionals.

Should you use 32 or 64 bit?

Office IT, Software32, 64, Bits, WindowsOphtek, LLC

Jun 2014

Do you need to install new software but do not know whether you can use the 32 or 64 bit version? In general it is better to use 64 bit software as it can use more physical memory and take advantage of your computer hardware’s other 64 bit features.

You can use 64 bit software if you are running 64 bit Windows. Here’s how you can check.

In Windows 7 or earlier versions , click the Start button on the lower left and select Control Panel from the menu.

In Windows 8, drag your mouse to the right of the screen and allow the charms to appear.

Select Settings and Control Panel.

In the Control Panel options, select either System or System and Security then System, depending on the type of menu you are presented with.

In the System window, the System type field will show you the number of bits Windows is.

As more and more hardware and software vendors support 64 bit, consumers are able to take advantage of 64 bit features like bigger memory space. For more information, consult your local IT professional.

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Category Archives: Office IT

If you haven’t installed the updates for June 10-11th

If you already installed the update and Office 2013 is broken