The headlines generated by cybersecurity attacks always focus on the damage caused by hackers, but who exactly are the hackers and why do they hack?

Financial losses associated with cybercrime hit a mighty $12.5 billion in 2023, so it’s clear to see that hackers have a major impact on society. And yet we know so little about them. Characterized as shady, hidden figures, hackers rely on this mysterious air to create panic and fear when they strike. Technically savvy, they pose a major threat to computer systems all over the world, and they often get away with it through a mixture of ingenuity and bravado.

To help you understand their motives better, we’re going to pull back the digital curtain and show you who these hackers are and what drives them to attack IT infrastructures.

The Main Types of Hackers

There are many different types of hackers, with different methods of operation and varying skillsets. The main variants you’re likely to encounter are:

  • Black Hat Hackers: Perhaps the most infamous type of hacker, black hat hackers are regularly discussed on the Ophtek blog due to their love of breaking into IT systems. Their main activities involve launching malware, compromising software vulnerabilities, and setting up phishing campaigns.
  • White Hat Hackers: In contrast to their black hat counterparts, white hat hackers are a force for good. Typically, they work in conjunction with organizations to identify weak spots in their IT security e.g. demonstrating where software vulnerabilities are present or highlighting the use of default passwords on routers.
  • Hacktivists: These hackers aren’t out to commit cybercrime in the same way as a black hat hacker, but hacktivists operate on the wrong side of the law in order to bring about social or political change. A good example of this can be found in the 2022 attacks launched against Russian websites by the hacking group Anonymous, an attack designed in response to the Russian war on Ukraine.

What are the Motivations Behind Hacking?

Every hack will have a motive behind it and it’s important to understand these motives in order to better protect our computer systems. The main driving forces behind cyberattacks include:

  • Financial Gain: As with all crime, money acts as a significant motivating factor. Stolen credentials, for example, can be sold on the dark web for large amounts of cash. Likewise, the rise of Malware-as-a-Service has proved highly lucrative for hackers and been responsible for some devastating attacks.
  • Challenging Themselves: Hackers love the prestige of a successful hack, and this hit of dopamine is enough to encourage them to set about launching increasingly audacious attacks. This not only challenges them and provides a firm motivation, but it also encourages them to hone their skills and make their attacks harder to defend against.
  • Personal Grievances: Often, the main motivation behind a hack is simply a slice of old-fashioned revenge. An ex-employee, perhaps terminated unfairly in their eyes, may seek revenge by exploiting their knowledge of an organization’s IT system. This insider knowledge may offer them the opportunity to strike back and hurt the organization.

Final Thoughts

Hackers, with their varying objectives and motivations, are a complex set of individuals and groups. While some may be a force for good, just as many have taken up their craft to inflict damage and benefit financially from their digital chaos. Whatever their circumstances, one thing remains clear: it’s crucial to strengthen your IT systems against all threats all the time.

For more ways to secure and optimize your business technology, contact your local IT professionals.

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One of the world’s biggest ever IT failures has caused chaos for major IT infrastructures all over the world. And it was all thanks to a CrowdStrike update.

The damage was caused by a content update for Windows issued by CrowdStrike, a major player when it comes to cybersecurity firms. However, rather than providing an enhanced experience for Windows users, it resulted in many users finding that their PCs crashed. The ‘blue screen of death’ was a common sighting and numerous applications were rendered unusable. The CrowdStrike glitch wasn’t restricted to a small number of individuals either, it went all away the round and affected major organizations.

Understanding the CrowdStrike Flaw

CrowdStrike has been providing security solutions since 2011, and it now offers a wide range of security services. These are provided through cloud-based platforms and have seen CrowdStrike’s profile rise significantly. However, their recent update for their application Falcon Sensor – which analyzes active processes to identify suspicious activity – is responsible for the worldwide outage of IT systems.

Falcon Sensor runs within Windows and, as such, interacts directly with the Windows operating system. Falcon Sensor’s main objective is to protect IT systems from security attacks and system failures, but their latest update achieved the complete opposite. As a result of faulty code within the update, Falcon Sensor malfunctioned and compromised the systems it had been installed on. This led to IT systems crashing and unable to be rebooted.

CrowdStrike were quick to identify the fault as a result of their update, and reassured the global community this was not a global cyberattack. With the fault identified and isolated, CrowdStrike rapidly developed a fix. But the damage had already been done, and many systems remained offline due to the disruption.

Who Was Affected by the CrowdStrike Glitch?

The impact of the faulty CrowdStrike update was of a magnitude rarely seen in the IT world. With many IT infrastructures relying on Windows, countless systems crashed all over the world. Airport services were badly hit, and lots of airlines had to ground their planes due to IT issues. Banks and credit card providers were also affected, and numerous organizations were unable to take card payments as a result. Healthcare services, too, felt the full impact of the glitch and struggled to book appointments and allocate staff shifts.

The Aftermath of the CrowdStrike Disaster

Disruption to IT systems was still evident days after the CrowdStrike incident, and it’s expected this disruption will continue. Matters weren’t helped by the simultaneous failure of Microsoft Azure, a cloud computing platform, which also created a major outage.

While the outages were caused by a technical glitch, CrowdStrike issued an announcement the day after that cybercriminals may be targeting affected systems. Evidence in Latin America indicated CrowdStrike customers were being targeted by a malicious ZIP archive which contains HijackLoader, a module used to install various strains of malware.

Final Thoughts

Ultimately, this digital catastrophe was caused by a faulty piece of code, and Microsoft currently estimate it affected 8.5 million Windows devices. It could easily happen again and reinforces the need for good backup protocols, such as the 3-2-1 backup method. The CrowdStrike glitch may have been unforeseen, but with the correct preparation, you can minimize the impact of future incidents on your IT systems.

For more ways to secure and optimize your business technology, contact your local IT professionals.

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A new strain of malware, dubbed Cuttlefish, which attempts to hijack your router has been discovered, and it poses a major threat to your data.

The experts at Black Lotus Labs recently discovered a number of routers had been compromised by a previously unseen malware. The security researchers named the malware Cuttlefish, and found it had compromised numerous enterprise-level and small office/home routers. The threat actors are not currently known, but the main impact of Cuttlefish is that it stealthily steals data once it has a foothold. Data breaches, of course, represent a major incident for businesses, so it’s crucial you keep your routers safe.

Decoding the Danger Behind Cuttlefish

The exact attack method behind Cuttlefish is unknown, but it’s been revealed there are similarities between its source code and that of the HiatusRAT malware. Black Lotus Labs believe Cuttlefish may launch its attack either through a zero-day vulnerability or by using good old fashioned brute force hacking methods.

Whatever the nature of its attack, which was first executed in July 2023, Cuttlefish hands control of the compromised router over to a set of threat actors. This is achieved by instructing an infected router to execute a Bash script – a text file containing a set of commands – which sends data to a remote Command & Control (C2) server. The first action taken by the C2 server is to send back the Cuttlefish malware, this is then installed on the compromised router.

From here, Cuttlefish can monitor all traffic passing through the router and any devices connected to it. Cleverly, Cuttlefish is designed to establish a VPN tunnel, which is then used to extract sensitive data, such as login credentials, from the router’s traffic. These attack methods mark Cuttlefish out as a highly stealthy and dangerous strain of malware, one with the ability to expose and misuse confidential data.

Fighting Back Against the Threat of Cuttlefish

As very little of the mechanics behind Cuttlefish are known, it’s difficult to pinpoint a single solution. For now, all the attacks have been focused on routers based in Turkey. But this can quickly change if threat actors behind Cuttlefish decide to start targeting global victims.

While there isn’t, for example, a simple security patch to install, you can still protect your organization’s routers by following these best security practices:

  • Always Install Updates: routers, like all hardware, rely on firmware updated and patches to maintain their security and maximize performance. But not everyone prioritizes installing these updates. And this approach can put your router at risk of being exploited by a vulnerability. Therefore, where possible, automate updates for your routers (and all devices) or manually install updates as soon as possible.
  • Regularly Change Your Router Credentials: it’s vital you regularly change the password associated with your router. Otherwise, you run the risk of allowing external threats to essentially live on your router. And as well as regularly changing your password, it’s important that you generate strong and unique passwords every time.
  • Monitor Network Traffic: unusual activity on your network, such as high-volume traffic to unknown destinations should always be scrutinized. Accordingly, you need to implement specialized software and hardware tools to analyze your network traffic and raise alerts when abnormal traffic patters are detected. This will maintain both the integrity and security of your network.

For more ways to secure and optimize your business technology, contact your local IT professionals.

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Every business relies on digital documents, but the threat of data breaches and cyberattacks mean these documents must be correctly secured.

There are many types of documents a business uses daily such as Word, Excel, PDF, and digital images. All of these can contain sensitive information, and it’s no surprise threat actors want to get their hands on them. Not only can a threat actor use these to compromise other accounts, but they can cause real financial damage with them. Accordingly, it makes sense to secure your organization’s digital documents to keep them safe.

Securing Your Digital Documents

Your business may contain numerous files in different locations, but the good news is that securing all of them is straightforward. Just make sure you follow these best practices:

  • Password Protection: the simplest way to secure your digital documents is by implementing password protection. A common security measure for decades, passwords put a major barrier in the way of unauthorized access. Not all files can be password protected, but common files such as Microsoft 365 documents and Adobe PDF documents can.
  • Use Strong Passwords: central to good password protection is strong passwords. Never use passwords which are easy to guess e.g. using “password” or “admin”. Instead, always use passwords which combine upper and lower case characters with numbers and symbols. It’s also recommended that passwords are longer than 8 characters and different passwords should be used for different documents.
  • Restrict Access: it’s important to remember not every employee needs access to every single file within your organization. Your marketing team, for example, doesn’t need access to your finance team’s documents and vice-versa. Accordingly, you need to restrict access to only those who need it. The best way to achieve this is by setting up ‘restricted’ drives for each team to store their department-specific documents.
  • Use Windows Encryption: compromised devices present a goldmine of data for threat actors, but it’s possible to avoid this disaster by encrypting your devices. Yes, if you’re running Windows 10/11 Pro or Enterprise versions, it’s possible to encrypt data and provide access only to those with authorization. This is easy to put in place and, if Windows encryption is not available on the device, you may still be able to use BitLocker encryption to encrypt it.
  • Always Create Backups: in the event of a ransomware attack, your organization could find all of its documents encrypted and inaccessible. This is why creating backups is the surest way to enhance the security of your digital documents. The preferred method for executing this is with the 3-2-1 backup method, as this provides you with multiple copies in different locations. Complete loss of your data is minimized and there’s no need to pay any ransom fees.

Final Thoughts

All it takes is for a single file to be compromised by threat actors to cause major damage, so it’s crucial that you prioritize securing your digital documents. Putting the suggestions above into practice is relatively easy, and it ensures your data remains safe. So, don’t delay, secure your digital documents today and benefit from the peace of mind it provides.

For more ways to secure and optimize your business technology, contact your local IT professionals.

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In a highly embarrassing incident for Acemagic, a Chinese PC manufacturer, a number of its products have been shipped with numerous vulnerabilities.

When setting up a brand-new PC out of the box, you would expect it to be highly secure and as protected against current threats as it could be. However, this isn’t always the case. PCs are complex pieces of machinery, packed full of processes, apps and coding to provide the full PC experience. And all of this leaves room for mistakes. Acemagic has learned this the hard way, as have their customers, who have now found their brand-new PCs are vulnerable to countless malware threats.

It’s a nightmare scenario for all involved, so we’re going to look at what’s happened.

The Dangers of Tinkering with Windows Source Code

In a bid to improve the performance of their PCs, Acemagic’s software developers decided to adjust Microsoft’s source code for Windows. This involved altering network settings, but inadvertently resulted in the process of digital signature verification being skipped. Digital signatures are used to verify the authenticity of data passing through PCs, so, without these in place, applications are at risk of being compromised with malware. Acemagic’s aim was to reduce boot times for its customers, but it resulted in the PCs becoming infected with malware.

From bootup, security researchers have been able to discover malware such as Bladabindi and Redline on Acemagic PCs. Both these strains of malware are designated as info stealers, so they have the potential to steal login credentials, financial data, and also download further malware. Additionally, Redline is capable of stealing cryptocurrency.

Acemagic has announced that the software adjustments were stopped on November 18th 2023, but this still leaves a large number of compromised PCs in use by unsuspecting users. Going forwards, Acemagic has pledged to put more focus on digital certificates, a move they claim will be able to stop unauthorized modifications in the future. But the damage to Acemagic’s reputation has been done, and it’s not been helped by the fact that Acemagic has been unable to pinpoint exactly when the malware was downloaded onto their machines.

Staying Safe with New PCs

A new PC should be as safe as you can get, but the Acemagic fiasco has demonstrated how they can be just as dangerous as a PC which is several years old. Therefore, it’s crucial you take precautions when setting up a new PC:

  • Set it up offline: to protect your existing network, it’s a good idea to fully set up your PC before connecting it to your network. Not only does this ensure the PC is correctly configured to join your network, but it also allows you to secure the device and limit the spread of any pre-installed malware.
  • Scan for malware: one of the first things you should do with a new PC is scan it for malware. As we’ve seen with Acemagic, even brand-new PCs can be compromised with malware, so it makes sense to eliminate this threat before it can become active on your network. Running a quick scan with apps such as AVG or McAfee will identify any threats and quickly remove them.

For more ways to secure and optimize your business technology, contact your local IT professionals.

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