Training Archives - Page 2 of 2

The Importance of an IT Induction in Business

Best Practices, Employee Training, IT Induction, IT Plan, Ophtek, TrainingEmployee Training, IT Induction, Ophtek, TrainingOphtek, LLC

Jul 2019

Every business is unique. This is especially true when it comes to IT infrastructures. That’s why any new starters in your business need an IT induction.

It would be foolish to assume that a working knowledge of Microsoft Office is enough for a new employee to log on to your network. Each and every computer network differs in untold ways. And this means that new starters need to understand what they’re logging on to. Unfortunately, many organizations fail to grasp this fact. The end result is usually chaos and disruption.

A good IT induction can help your business avoid these setbacks by educating your employees on the best practices for your network. In particular, an IT induction can be used in the following ways:

Setting up Accounts: A new employee will need to create user accounts and passwords to access your network. During an induction you can take the employee through the account setup process and demonstrate how to log on correctly. There’s nothing worse for productivity than a locked user account, so it’s crucial that this process is thoroughly explained. And don’t forget to advise employees on the best password practices.

Underline Your Policies: It’s important to set out your IT policies from the very start. For example, access to the internet for personal use may only be acceptable during breaks. And social media access may be completely restricted. Another key point to raise during the induction is your company’s policy on external devices. It’s increasingly popular for employees to bring their own devices to work in order to maximize productivity, but there’s also a major security risk with USB devices. An IT induction allows you to tackle this early on.

Educate on Cyber-Security: The threat of malware, ransomware and viruses isn’t unique to your business. However, the importance of good cyber-security needs to be established before a new employee logs on to your network. It may be that they’ve heard it all before, but a quick refresher is never going to harm anyone. Therefore, take the opportunity of an IT induction to go through the most common security threat. And, for extra assurance, invest in a training application which tests new employees’ aptitude with cyber-security.

Highlight the Employee’s Duties: Every employee within your business should be expected to demonstrate a certain level of duty when it comes to your IT infrastructure. It’s vital that they understand what is and isn’t expected. For example, they should be expected to memorize their passwords rather than writing them on post-it notes and attaching them to their screen. However, they should not be expected to fix hardware issues – processes need to be set out on how employees escalate these issues to IT professionals.

If you can establish a firm induction policy that covers all bases then you’re placing your business in a fantastic position. Not only can it help protect the security of your network, but it also allows you and your employees to get the best out of the network. And this can deliver a very welcome boost to productivity levels throughout your organization.

For more ways to secure and optimize your business technology, contact your local IT professionals.

How to Avoid the Most Common IT Mistakes in Business

Backup Strategies, IT Mistakes, Printers, Tech Support, Technology Disposal, TrainingBackup Strategies, IT mistakes, printers, Tech Support, Technology Disposal, TrainingOphtek, LLC

Jul 2018

IT can be a complex area to tackle at the best of times, but there are certain mistakes which can be easily avoided through vigilance and understanding.

Maintaining, securing and purchasing technology for your organization requires a lot of knowledge due to the range of procedures and procedures involved. Thankfully, this knowledge is usually in place, but you would be surprised just how many silly mistakes still manage to slip through the net. And these mistakes, although seemingly minor, can sometimes have severe consequences.

To help you avoid these pitfalls, we’ve put together a guide on how to avoid the most common IT mistakes in business.

Printers are Important

Despite on-going calls for ‘paperless’ offices, the reality is that organizations still need to print. And where there’s a need to print, there’s a need for printers. However, far too many organizations fail to understand that researching a good printer is crucial. A cheap printer, for example, may seem the best way forward for a small business, but the amount of toner it wastes and the maintenance involved could soon end up costing more than you had bargained for. Therefore, thoroughly researching what the available printers can do and how well they can do it is vital.

Poor Training for Employees

Your employees need to know how to use the technology they’re working with, so regular training is key to avoiding technical mishaps and maximizing productivity. An employee who knows how to get the best out of the technology they’re working with is relatively rare in most organizations, so stay ahead of the competition by proving in-depth training and refresher manuals.

Not Sticking to Backup Strategies

A good organization is one that has a fantastic backup strategy, but a fantastic organization is one which sticks to its backup strategy. Sure, it may feel time consuming to back up your data to multiple sources and the costs involved can soon be felt by your bank balance. Nonetheless, the relief at being able to restore your data and keep your organization running is surely more preferable to your business grinding to a halt, right? And that’s why sticking to your backup strategy and ensuring that all the processes are regularly followed to the letter is important.

Not Disposing of Technology Correctly

Obsolete technology can soon become a burden on the available real estate within your organization. Disposing of said technology, then, is paramount to a functioning workspace. It’s not just as simple as chucking those old servers out with the trash though. Not only are there potentially dangerous components and chemicals contained within, there are also significant chunks of potentially sensitive data. Thorough cleaning and wiping of all data is highly recommended before you hand the technology over to a specialist firm to destroy securely and safely.

Lack of Tech Support

In a digital age where technology is advancing at a rapid pace, it makes sense to have tech support available at all times. Many organizations feel as though they can handle most IT problems without dedicated staff, but this is a dangerous step to take. It may feel cost effective to rely on a limited amount of knowledge and resources, but there are daily issues for even the smallest businesses which require an IT professional. With a reputable tech support team in place, you can ensure that all issues are dealt with quickly and correctly.