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Microsoft Update Breaks Office 2013 – KB2971668

Office IT, Repairs and Upgrades, SoftwareAvoid, Office 2013, Uninstall, update, WindowsOphtek, LLC

Jun 2014

Do you have Microsoft Office 2013? If so, read on before you install the latest Windows updates released on June 10, 2014 which could break your Office install.

Many users have been reporting this update has been causing stability issues in Office 2013. Some worst case scenarios involve having to completely re-install Office 2013 after the update.

All Onsite PC Solution managed services clients will be protected during their monthly routine maintenance.

If you haven’t installed the updates for June 10-11th

You can selectively filter out the updates for Office 2013 by following these steps:

First, if Windows is offering you updates, click the update prompt at the bottom of the screen shown above. This will bring you to the Update Center.

Do not summarily click the Install Updates box. Instead click the important updates that are available and review them.

Uncheck any updates that mention Microsoft Office 2013 or KB2971668. Click Install. When you are sent back to the Update Center, go through the same steps for the optional updates that you went through for the important updates. In the optional updates, we recommend not installing anything related to Bing as these are unnecessary and may slow your computer down. Finally, click Install to go back again to the Update Center, then click Install Updates.

This will give you all the latest updates for Windows without the problematic update that may corrupt your Office 2013 installation.

If you already installed the update and Office 2013 is broken

First uninstall the update. To do this, click the Start button and select Control Panel.

Next click either Uninstall a Program or Programs and Features.

In the Programs and Features window, click View installed updates.

From the list of installed updates, find any that involve Office 2013 dated June 10-11 2014 or KB2971668. Click to highlight them. Then, when given the prompt, uninstall them.

After you uninstall all the Office 2013 updates dated the week of June 10th 2014, you will need to completely remove Office using the steps in this article.

For more information, consult your local IT professionals.

Burn a CD/DVD with free and open source Infrarecorder

SoftwareBurn, Disc, Image, InfrarecorderOphtek, LLC

Jun 2014

If your new laptop or desktop has a built in CD or DVD drive, chances are you can create your own music, data or live disc. Live discs allow you to boot outside of your Windows operating system to try other operating systems like Linux, or to troubleshoot problems.

Infrarecorder is easy to use, free, open source and will enable you to create a CD or DVD with your data, music or a live disc from an iso file.

First download the installer. If you are running 64 bit Windows, choose the x64 version. Here’s how you can check if you need the x64 or x86 (also known as 32 bit) version.

Once downloaded, open the downloaded program and install Infrarecorder. Once installed double click Infrarecorder from your desktop or the Start menu to open it.

To burn an image file, from the list of options, select Write Image. Browse to the directory where the image file is located.

Select Open, check or uncheck the options you prefer for burning, then select OK. Infrarecorder will now burn the image file.

To burn a data or music disc, select the appropriate option in the first step above.

For more information, consult your local IT professional.

Should you use 32 or 64 bit?

Office IT, Software32, 64, Bits, WindowsOphtek, LLC

Jun 2014

Do you need to install new software but do not know whether you can use the 32 or 64 bit version? In general it is better to use 64 bit software as it can use more physical memory and take advantage of your computer hardware’s other 64 bit features.

You can use 64 bit software if you are running 64 bit Windows. Here’s how you can check.

In Windows 7 or earlier versions , click the Start button on the lower left and select Control Panel from the menu.

In Windows 8, drag your mouse to the right of the screen and allow the charms to appear.

Select Settings and Control Panel.

In the Control Panel options, select either System or System and Security then System, depending on the type of menu you are presented with.

In the System window, the System type field will show you the number of bits Windows is.

As more and more hardware and software vendors support 64 bit, consumers are able to take advantage of 64 bit features like bigger memory space. For more information, consult your local IT professional.

What to do When Windows Won’t Update Properly

Company Updates, Office IT, Repairs and Upgrades, Security, SoftwareFail, Reboot, update, WindowsOphtek, LLC

May 2014

Does Windows keep telling you that the computer needs to restart to finish installing updates even after you have already restarted the computer repeatedly? Here’s how you can fix the problem.

It is paramount to install these updates correctly because getting the latest updates means getting the latest security fixes that prevent infections from compromising your system.

Before trying anything else, run a System Restore:

In Windows 7, click the Start button, click the Accessories folder, then System Tools, and select System Restore.

In Windows 8, use the mouse to swipe the right edge of the screen of the cursor, then click the Search Charm.

In the box that comes up, type restore point and click Create a restore point.

Choose the last date your computer worked correctly before the failed update. In the System Restore Wizard window, select the restore point that corresponds with that date. If the wizard doesn’t display the date in question, check Show more restore points.

After you have found the correctly dated restore point, click Next. Then select Finish to allow Windows to run the wizard and reboot.

After rebooting, run Windows Update again.

If Windows fails to update again, malware may be the culprit. Malwarebytes anti- malware is a useful tool that can remove these types of infections that block updates. For more information on how to remove malware, please refer to the following article.

If the failed updates are not the result of malware, try the Windows Update Troubleshooter. It is a free Microsoft diagnostic tool that can sort out update problems.

If all of the solutions mentioned above cannot rectify Windows update, try rebooting one more time. Sometimes temporary problems arise that prevent updates from installing. A simple reboot often clears Windows of these problems.

As a last resort, you can reset windows update. This is a very complicated process that involves precisely following the steps described in this Microsoft support article.

For more information on this or other issues with your PC, consult your local IT professionals.

New Onsite PC Solution Team Member – David Melvin

Company Updatesdavid melvin, onsite pc solution, teamOphtek, LLC

May 2014

The Onsite PC Solution team is excited to welcome David Melvin to our marketing team. David is helping us convert the latest and most important technology and IT issues affecting businesses into multimedia videos and presentations.

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