Outlook Archives

More Tips When Outlook Won’t Send Email

Internetemail, Outlook, troubleshootingOphtek, LLC

Sep 2015

It’s always frustrating when you’ve got an urgent message to send, but Outlook won’t send email. Here are some basic fixes to common problems sending email.

You see, there’s a number of steps and processes you can go through to get that email hightailing its way to its recipient, so let’s take a look at what you can do.

Large Attachments Can Get Stuck

Even in this age of superfast internet access, Outlook doesn’t always handle large attachments very well. Therefore, you may not be able to send that attachment in your email.

If you find that an email with a large attachment is stuck in your outbox then the best thing to do is delete it because it’s not going anywhere.

The best way around this issue is to store the attachment on an internal server (if it’s within your business) or an external storage space e.g. Dropbox or Google Drive and then email a link to this file to the intended recipient.

Is Your Mail Server Online?

Mail servers aren’t perfect – especially during busy periods when they’re working overtime to deliver email.

To find out whether your server is connected you just need to look at the bottom right hand side of Outlook where you’ll see one of the following:

Connected to
Disconnected
Trying to connect …

If you find yourself disconnected then it’s a good time to check your network cables. If this doesn’t solve the problem then try restarting your PC before contacting your IT support team.

Have You Set up Your Email Account?

If you haven’t configured your email account correctly then you won’t even have the option of a ‘Send’ button.

In this situation you need to go through the following steps:

Go to File > Account Settings > Account Settings
Access the ‘Add Account Wizard’ by clicking on the Email tab and click New.
Click next to bring up the ‘Email Account Configuration’ page and fill in all the boxes e.g. name, email address and password.
Click Next and let Outlook test that it can connect to the server with your information. If it gets the green light from Outlook then hit Finish.

Using Office 365? Make Sure You’re Logged In!

A common mistake with users of Office 365 is to try and send emails when they aren’t logged into the platform correctly!

To make sure this never happens always log in using your full Office 365 username e.g. ophtek@contoso.onmicrosoft.com and not just ‘ophtek’ as you’ll fail to log in and send any emails!

Changed Your Password Recently?

If you’ve changed the password on one of your internet mail accounts e.g. Gmail, then you have to make sure that it’s updated in Outlook too. After all, Outlook may be clever, but it’s not a mind reader!

If you need to change your password in this manner then just follow the steps below:

Go to File > Account Settings > Account Settings
Select your internet email account from the Email tab and hit change
Update the new password in the password box and click next
Allow Outlook to test this new password before clicking Close > Finish

These tips should hopefully mean you never have to lose your cool when trying to send that all important email!

For more ways to secure and optimize your business technology, contact your local IT professionals.

What to do When Outlook Won’t Send Email

Office IT, SoftwareError, Outgoing, Outlook, ServerOphtek, LLC

Jul 2014

Are your emails sitting in your outbox but not going out? Do they not show in your sent folder? Moreover, are you getting the message “Cannot send the message. 530 Authentication Required.” ? Or does the error you’re getting look something like this?

The error code may be 530 instead of 503. Whatever the case, this is a common error in Microsoft Outlook. Your outgoing server is not allowing you to send messages without your mail client authenticating itself. This may be easily corrected without having to set up your mail account again.

In Outlook 2003, click Tools at the top bar and select Options.

Choose the Mail Setup tab from the Options box, and click E-mail Accounts.

Select the email account you are trying to send mail from and click Next. To allow outgoing authentication in Outlook 2003, check the My outgoing server (SMTP) requires authentication box.

Leave the Use same settings as my incoming mail server box dotted.

In Outlook 2007, click Tools at the top bar, and select Account Settings.

In the Account Settings window, on the E-mail tab, select the appropriate email account and click Change.

Click More Settings.

This will put you on the General tab of the Internet E-mail Settings.

Click the Outgoing Server tab. Check the My outgoing server (SMTP) requires authentication box.

Click OK.

In Outlook 2010, click File -> Account Settings.

Click Account Settings again and select the E-mail tab.

Select the email account with sending errors, and click Change. In the Account window, select More Settings.

In the Internet E-mail Settings window, click the Outgoing Server tab and click the My outgoing server (SMTP) requires authentication box.

Click OK.

In Outlook 2013, go to Tools -> Account Settings.

Double click the email account you wish to correct. Next click More Settings.

For Internet E-mail Settings, select the Outgoing Server tab.

Check the My outgoing server (SMTP) requires authentication box. Click OK.

If you still cannot send email after going through these steps, the problem may be with your outgoing mail server configuration. Logging into your account with your web browser and checking your mail server settings will likely give you the information you need to correct this problem.

For more information on this or other issues affecting your PC, consult your local IT professionals.

Tag Archives: Outlook