CrowdStrike Causes Unprecedented Global IT Outage

Cloud Storage, CrowdStrike, cybersecurity, Ophtek, Updates, vulnerability, Windows update, , , , , ,
23
Jul 2024

One of the world’s biggest ever IT failures has caused chaos for major IT infrastructures all over the world. And it was all thanks to a CrowdStrike update.

The damage was caused by a content update for Windows issued by CrowdStrike, a major player when it comes to cybersecurity firms. However, rather than providing an enhanced experience for Windows users, it resulted in many users finding that their PCs crashed. The ‘blue screen of death’ was a common sighting and numerous applications were rendered unusable. The CrowdStrike glitch wasn’t restricted to a small number of individuals either, it went all away the round and affected major organizations.

Understanding the CrowdStrike Flaw

CrowdStrike has been providing security solutions since 2011, and it now offers a wide range of security services. These are provided through cloud-based platforms and have seen CrowdStrike’s profile rise significantly. However, their recent update for their application Falcon Sensor – which analyzes active processes to identify suspicious activity – is responsible for the worldwide outage of IT systems.

Falcon Sensor runs within Windows and, as such, interacts directly with the Windows operating system. Falcon Sensor’s main objective is to protect IT systems from security attacks and system failures, but their latest update achieved the complete opposite. As a result of faulty code within the update, Falcon Sensor malfunctioned and compromised the systems it had been installed on. This led to IT systems crashing and unable to be rebooted.

CrowdStrike were quick to identify the fault as a result of their update, and reassured the global community this was not a global cyberattack. With the fault identified and isolated, CrowdStrike rapidly developed a fix. But the damage had already been done, and many systems remained offline due to the disruption.

Who Was Affected by the CrowdStrike Glitch?

The impact of the faulty CrowdStrike update was of a magnitude rarely seen in the IT world. With many IT infrastructures relying on Windows, countless systems crashed all over the world. Airport services were badly hit, and lots of airlines had to ground their planes due to IT issues. Banks and credit card providers were also affected, and numerous organizations were unable to take card payments as a result. Healthcare services, too, felt the full impact of the glitch and struggled to book appointments and allocate staff shifts.

The Aftermath of the CrowdStrike Disaster

Disruption to IT systems was still evident days after the CrowdStrike incident, and it’s expected this disruption will continue. Matters weren’t helped by the simultaneous failure of Microsoft Azure, a cloud computing platform, which also created a major outage.

While the outages were caused by a technical glitch, CrowdStrike issued an announcement the day after that cybercriminals may be targeting affected systems. Evidence in Latin America indicated CrowdStrike customers were being targeted by a malicious ZIP archive which contains HijackLoader, a module used to install various strains of malware.

Final Thoughts

Ultimately, this digital catastrophe was caused by a faulty piece of code, and Microsoft currently estimate it affected 8.5 million Windows devices. It could easily happen again and reinforces the need for good backup protocols, such as the 3-2-1 backup method. The CrowdStrike glitch may have been unforeseen, but with the correct preparation, you can minimize the impact of future incidents on your IT systems.

For more ways to secure and optimize your business technology, contact your local IT professionals.

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Safeguarding Your Business Against Social Engineering 

complex passwords, malware, multi factor authentication, Ophtek, Phishing Email, Ransomware, social engineering, vulnerability, , , , , , ,
05
Dec 2023

One of the biggest threats to your organization’s IT comes in the form of social engineering attacks. Therefore, you need to keep your business protected. 

In the digital age, there are many threats to your IT infrastructure. These can include ransomware, software vulnerabilities and malware. However, perhaps the most dangerous, and easiest to launch, attack involves social engineering. This attack relies on exploiting human psychology to gain a foothold within a targeted network. In many ways, it’s an age-old deception strategy from the physical world, but simply transferred over to the digital world. This article looks deep into the world of social engineering and should provide you with a better understanding of how to safeguard your business. 

What is Social Engineering? 

The main objective of social engineering, for a threat actor, is to convince individuals that divulging sensitive information or performing network actions is the right thing to do. Often, this strategy relies on phishing emails. These are emails which are sent to targets and claim to have been sent from someone they know e.g. a work colleague or a supplier. However, what the threat actor is trying to do here is either extract confidential information – such as login credentials – or encourage the target to click a malicious link. 

Get Your Team to Recognize Social Engineering 

Social engineering attacks will always be targeted at your employees, so this means that you need to invest in educating your employees. While an IT induction represents a good opportunity to warn them of the telltale signs of social engineering, the sheer range of social engineering strategies requires something more intensive. Accordingly, regular training courses which are followed up with refresher courses are highly recommended. Even better, sending randomised ‘spoof’ phishing emails internally can indicate which employees require tailored training. 

Strengthen Your Authentication Processes 

If you want to add an extra layer of defense to your IT infrastructure, strengthening your authentication processes is an excellent way of achieving this. Not only will this thwart social engineering campaigns, but it will also protect you against almost all other security threats. Therefore, make sure you focus on the following: 

  • Integrate password rules which require your employees to create complex passwords e.g. using a mixture of case types, numbers and symbols. 
  • Bring in multi-factor authentication to help protect your employees’ existing login credentials and place a further obstacle in the way of unauthorized access. 
  • Put a time limit on passwords and ensure that they have to be updated within a set time e.g. every two months. 

Secure Your Communication Channels 

Applications such as Microsoft Outlook and Teams have revolutionized the way that businesses communicate, but they also represent a rich source of data. With this in mind, you need to secure these communication channels against the threat of social engineering. Encrypting data flowing in and out of these applications is paramount to protect the type of data that social engineering is hungry for. So, use VPN’s where possible and make sure your employees avoid using their devices on public Wi-Fi. 

For more ways to secure and optimize your business technology, contact your local IT professionals. 

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