These are the different levels of backup for your computer or server.

Backups are critical for every home or office computer.  Whether you have servers, PCs or just one laptop, here’s how to pick the right backup software.

If you’ve never experienced losing a picture, document or important client file up to now, consider yourself lucky.  Data loss on computers happen for many reasons.  The hard drive or operating system could crash, the laptop or computer may be stolen or it may just be an accidental deletion or move.  The bottom line is these things are an inevitable part of technology and the better prepared you are with a backup the less down time you will experience.

Let’s review the types of backups and how you can determine which is right for your home or office IT environment.

1. Local file backups

Local backups keep everything onsite

Local backups capture only user files. Programs, software and the Operating System are not backed up.

Local file backups means copying files from your computer to either an external hard drive, or to a computer on your network.  The backups are essentially local to your office or home.

When you should use local backups

Every scenario can benefit from local file backups.  Since the backup is local and nearby, recovering files and information is quick and easy.  Setting up local backups is also very inexpensive as most software that does local backup is free.  It is recommended to have local backups when you don’t have cloud based backups. Prices range from $0 to $50.

Local backup options

2. Cloud backups

Cloud backups capture user files and store them on another company's computer over the internet

Cloud backups only backup files. Programs, software and the Operating System are not backed up.

Cloud based backups keep your data and files backed up on another company’s servers over the internet.  Most major cloud backup providers provide encryption and 2-factor authentication for added security.  With the increase in competition, prices for cloud backup have also dropped dramatically and in some cases can be free. Prices range from $4-$30/month

When you should use cloud backups

If you have a laptop and are constantly moving between different locations, a cloud based backup would be the best choice.  As long as you have an internet connection, your data is being backed up.

Cloud backup options

3. Image backups

Image based backups capture everything on the system.

Image based backups capture files, data as well as programs, software and the Operating System.

Image based backup programs take a snapshot of your entire computer.  The main benefit is if you have catastrophic data loss like theft or a fire in the building, the backup image can be loaded on to another computer and you can continue working without having to wait for a new computer with all of your programs.  Prices range from $250-$4000.

When you should use image backups

It’s best to use image based backups on mission critical computers such as a server that holds all of your client data, or a laptop that has very important files on it.  Image based backup software tends to be more expensive, however the price is worth the avoided business downtime.

Image backup options

So which is the right choice?

At a minimum every individual or business should be running a local or cloud based backup.  The low cost and portability of cloud based backups makes it the obvious choice at a minimum.  However if you have a server in your home or office, it’s important to consider image based backups as a safety net against business downtime.

For more backup solutions or advice on how to protect your business, contact your local IT professionals.

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Check_Hard_Drive_Usage_Onsite_PC_Solution

Has your computer been sluggish lately? Your hard drive usage could be too high and on its way to a crash.  Here’s how to check if it’s working too hard.

Your hard drive is the main storage of your computer.  It holds your pictures, videos, office or business software among everything else running on your PC.  If you’ve already scanned for malware, removed unnecessary programs and toolbars, checked your CPU and your memory then it may be time to check your hard drive.  Programs malfunctioning in the background can read and write unnecessarily from your hard causing your computer to slow down.

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To find out if your hard drive is overwhelmed, first click the Start button and choose Computer. windows7-my-computer-location

In Windows 8, hold down the windows-symbol key and press the F key. Click Apps > PC. For more on how to make Windows 8 look and behave like Windows 7, please consult the following IT article.

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Clicking on your hard drive will show the free space available. Even if you have plenty of space available, your hard drive could be reading and writing too much.

To find out if that is the case, first open the task manager by right clicking the bar at the bottom of the screen.

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Select Start Task Manager.

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Under the Performance tab, select Resource Monitorresource-monitor1

Under Processes with Disk Activity, you can view which processes are accessing the hard drive for reading and writing. Any process that looks unfamiliar should be googled. Many sites will help you discriminate between legitimate and suspicious processes.

Under Disk Activity, you can view the exact bytes per second each process is using for reading and writing. If any process is using an inordinate amount reading and writing capacity, several possibilities exist.

One possibility is the software governing the wayward process could be malfunctioning. To find out if this is the case, close and re -open the program. If you cannot close the program normally, go back to the Task Managerend-process

Under the Processes tab, highlight the process in question and click End Process.

Check the Resource Monitor again to see if the process is still reading and writing with the same bytes per second. If it is, you might want to uninstall and re- install the program. Go to the Start menu and select Control PanelWin7_Start_Menu_Control_Panel

From the Control Panel, select either Programs and Features or Uninstall a Program (this will depend on the type of menu you have).

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Highlight the targeted program and click uninstall. uninstall

Install the program again and see if the reading and writing speeds are different.

If the high reading and writing speeds persist, the computer could be infected with malware. For more on how to detect and remove malware, please consult the following IT article.

If malware is not the culprit for the aberrant reading and writing, your hard disk could have errors. Once again, go to Start > Computer. Right click your hard drive and select Properties.

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Click the Tools tab. Under Error checking, click Check now.

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Provide authentication if you are requested for it.  If the scan detects problems, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

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Click Start. You will be prompted to reschedule a disk check the next time you restart your computer. Allow the disk check to proceed upon restart.

If this doesn’t manage to sort out the reading and writing problems, you could have a defective hard disk. Temporarily installing another hard disk on your PC with the same software should give you a reference on whether the abnormal reading and writing stems from physical problems with the hard drive. Note if the reading and writing speeds for the same processes are dramatically different for the different hard drives. If they are, going with a new hard drive might be the best bet.

For more information about hard drive errors and other problems affecting your SOHO or office PCs, consult your local IT professional.

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toolbar

Browser toolbars entice you with safety and promised convenience.  In reality, they should be avoided as much as possible. Here’s how to remove toolbars.

Hopefully, your web browser doesn’t look like the one above. If so, something drastic is in order to restore an smooth web browsing experience.

Though initially designed to enhance a user’s web browsing experience, the reality is toolbars are piggy- backed by malware, data mining or browser hijacking to steal the user’s information. In addition, they burden your processor and memory with an extra, unnecessary application.

Here are three ways to remove toolbars.

1.) Uninstall them as applications from the Control Panel

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After selecting Control Panel from the Start menu, choose either Programs and Features or Uninstall a Program, depending on the menu you are presented with.

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From the list of programs that appear, find the one that looks like the toolbar. Sometimes it can be tricky, as the name can be different.

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Click Uninstall from the top menu. If you are presented with a User Account Control warning, click OK or Yes to allow Windows to uninstall.

2.) Toolbars in browsers can be disabled

In Internet Explorer, click either the gear icon or Tools and select Manage add- ons.

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In the Add-on Types menu on the left, choose Toolbars and Extensions.

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Select each toolbar and click Disable in the bottom right corner.

In Google Chrome, select Settings or Tools then Extensions.

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Select the extensions that are the toolbars and click Remove.

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For some Chrome browsers, there will be a trashcan icon insread of the Remove prompt.

In Firefox, select Add- ons then Extensions.

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You navigate there by typing about:addons in the address bar. Click the toolbar you wish to remove and click Remove.

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3.) Browsers can be restored to their factory default states

You are best advised to backup your bookmarks or any other setting you wish to retain from the browser.

In Internet Explorer, select Internet Options and the Advanced tab.

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Click Reset and click to confirm.

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In Google Chrome, click Settings and show advanced settings.

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Click Reset browser settings.

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In Firefox, select Help denoted by the icon.

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Select Troubleshooting Information.

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Click Reset Firefox.

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For more information about toolbars or other issues affecting your PC, consult your local IT professional.

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Free Computer Lab Donated to  Downtown Streets Team

Downtown Streets Team is the first non-profit organization to receive a free donated computer lab from the Onsite PC Solution Computers for Classrooms program.

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Downtown Streets Team strives to end homelessness by restoring the dignity and rebuilding the lives of unhoused men and women.  This new computer lab will help team members build up and print resumes, learn computer skills, apply for jobs and help them re-integrate into the work force.

The computer lab was built from donations from the community, local businesses as well as a generous donation of monitors and networking equipment from Weird Stuff Warehouse of San Jose and Avant Optometry of Menlo Park. 

Weird Stuff Warehouse donates monitors and network equipment to Computers for Classrooms

The computers run an open source free software based on Ubuntu Linux with a vast array of uses.

If you have LCD monitors or computers you’d like to donate to the Computers for Classrooms program, fill out this form and we will be in touch shortly.

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How to check for high memory usage 

Is your computer hanging or freezing while working?  If disk space and infections aren’t the issue you may be low on memory. Here are several ways to check.

High memory usage can indicate a number of problems with the computer.  The system could be low on physical memory.  A program could be malfunctioning causing it to abuse the available memory.  High memory usage could also indicate a virus or malware infection.

1.) Open the Task Manager by holding down the Ctrl and Shift keys and pressing Esc.

Task-Manager

Under the Performance tab, below the CPU Usage graphic there is one for Memory. This gives you a pictorial representation of the amount of memory used. The Physical Memory in megabytes  is the amount of Total RAM installed on the computer or Available RAM for handling processes. The amount of physical memory used to map open files is denoted by the Cached entry. Available memory includes Free memory, which is memory currently used for absolutely nothing.

Kernel Memory is used for the operating system and device drivers. Paged memory can be copied to a paging file, freeing more physical memory for use by the operating system. Nonpaged continues to occupy physical memory.

Under SystemCommit is the amount of virtual memory that could be backed by physical memory or paging files. The Commit entry depicts a ratio of memory that could be allocated to data to the total virtual memory on the computer.

At the bottom right of the window is the percentage of Physical Memory currently in use.

2.) By clicking the Resource Monitor within the Task Manager, you can view detailed information for memory in use and memory allocated for each process.

User Account Control will bother you for authorization, which you must give to launch the monitor. The Memory tab provides extensive descriptions of the headings of each column if you hover your mouse over each heading.

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The advantage of the Resource Monitor is that it breaks down memory use on a process by process basis, allowing you to ferret out the resource hogs among your programs.

If you do find unnecessary programs that are taking up an unusual  amount of memory, you can uninstall them using the Control Panel or remove them as startup programs. For more on how to remove unnecessary startup programs, please consult the following IT article. And for more on how to uninstall programs and other ways to improve Windows performance, please consult the following IT article.

3.) The Performance Monitor is extremely customizable, giving you exactly the performance stats you wish to view.

You can launch it by clicking the Start menu and by typing perfmon. 

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When it opens, it gives you the basics on how to use it and the memory in use.

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By clicking Performance Monitor on the top left, you get a graph of processor usage that you can complement with memory usage stats by first clicking the + icon to add data to the graph.

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Within the Memory heading, you can view the memory of various subheadings that you can add to the graph.

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Most end users might be overwhelmed by the number of viewable options available in the Performance Monitor.  To get a reasonable assessment of the memory in use, the Task Manager and Resource Monitor generally suffice. The Performance Monitor is recommended for Windows experts who are familiar with the ins and outs of memory usage.

For more about memory and other issues affecting your office systems, consult your local IT professionals.

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